Terms and Conditions

Effective date: May, 2025

General

The present website aichatapp.ai (hereinafter, the/our “Website”) is owned and operated by Palatine Global Capital LLC, a private company holding TAX ID number 93-4044183, and its registered office at 103 Century 21 Drive Suite 213 Jacksonville, FL 32216 and contact email: support@aichatapp.ai. Hereinafter, referred to as, the/this/our “Website”, “we” or “the/our Company”.

These Terms and Conditions explain the conditions of access to the services offered on this Website, to which the User is automatically linked at the time of creating an account herein. By clicking the “Register” button, the User clearly states that he/she has read, understood, and agreed to be bound by these Terms and Conditions.

The creation of an account unrelated to the selection of a subscription plan, does not give place to any payment by the user.

The confirmation of payment for the subscription plan to the services offered through this Website automatically confers the User the status of Customer. Hereinafter, therefore, the User who, after creating an account, has chosen the subscription plan will be referred to as “Customer”.

The Company reserves the right to run special subscription promotions, offers, discounts and/or contests, which may be offered to Customers at the Company’s discretion, the particular conditions of which will be announced at the time of their offer to the Customer, which need not be linked to these Terms and Conditions. The Customer is advised to read such terms and conditions before accepting and/or participating.

The Company reserves the right to update these Terms and Conditions, in accordance with new legislative and/or jurisprudential requirements and/or business needs or interests, at any time and without prior notice to the User and/or the Customer. The updated version of these Terms and Conditions will be effective immediately, as soon as they are published on this Website.

These Terms and Conditions are permanently available on the present Website so that you can consult them at all times.

For any doubts or questions related to these Terms and Conditions you can contact us through our Customer Service: support@aichatapp.ai.

Description of Services

AI CHAT is a chat engine powered by Artificial Intelligence (IA) that uses natural language processing (NLP) technology to generate responses based on previous data and examples, capable of answering user questions in a conversational format that will include the following commands. The Company makes available to Users who meet the conditions described in these Terms and Conditions a chat powered by AI capable of interacting in real time with the Users (the “Services”). The following features are part of the Services:

Stop generating;
Clear the chat;
Copy the answers sent to you by the chat;
Archive chat conversations for a limited period of time, to review the contents.

AI CHAT utilizes OpenAI, Google Gemini, Anthropic Claude, DeepSeek, xAI Grok, Flux, and Perplexity technologies under license. By using our Website, we grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Website. This license is subject to the terms and conditions set forth in these Terms and Conditions.

Disclaimer: AI CHAT is not affiliated with OpenAI, Google, Anthropic, DeepSeek, xAI, Flux, Perplexity, or any other providers of large language models (LLMs). Instead, we utilize their official APIs to deliver the technology under an official service agreement with these companies.

The User is informed, understands and agrees that:

The responses provided may not always be accurate or reliable. The User uses the Website at their own risk and are responsible for evaluating the accuracy and usefulness of the information provided by the Website;
Our technology uses User input to generate responses so we do not recommend entering confidential or personal information of the User or third parties;
The Website can only process text messages, so the User cannot give any other input than text;
The chat messages are stored in the User’s device and can be seen by the User while using the Website. Therefore, the Company will not be held responsible for (including but not limited to): (i) the content of the messages sent by the User, (ii) the inappropriate storage in the User’s device of information, messages and/or its storage without authorization for collection, processing and communication; (iii) the loss or theft of the User’s device; (iv) security incidents the User may suffer; (v) not being able to see the messages sent by the User while using the Website, and in such an event to resend such information to the User.

Please refer to the Limitation of Liability section of these Terms of Service for further information regarding the Company’s responsibilities.

Please be aware: the Company reserves the right to update features and/or functionalities of the Website at any time. Please refer to the Availability, Continuity, and Updates section of these Terms and Conditions.

Code of conduct

The User agrees to use the Website lawfully and ethically, in accordance with applicable laws and the appropriate practises, including, but not limited to, the provisions set forth below:

Any unauthorized use of the Website is expressly prohibited.
Not to impersonate another individual. The User can only include personal data corresponding to their own identity that are adequate, pertinent, updated, exact and true.
Not to use the Website or any information within it for illegal, deceptive, fraudulent, offensive, obscene, defamatory, privacy-invasive, or copyright-infringing activities or purposes, violate any laws in your jurisdiction, the User will comply with all the applicable laws, rules and regulations;
Not to use it to defame, harass, threaten or harm third parties;
Not to take any action that interferes or prevents the proper functioning and/or that may affect the availability, security and/or integrity of the Website;
Not to interfere or disrupt networks connected to the Website services, including but not limited to inserting and/or executing expressions, commands or codes that, directly or indirectly, interfere, manipulate and/or damage any element of the Website, especially its source code. Likewise, the User agrees to not reverse engineer the software to discover the Website’s source code and/or to scrape or extract technical data from our Website;
Not to transfer the license granted to download, access and use the Website and/or any of the User’s rights or obligations under these Terms of Service without the express written consent of the Company.
Not to breach the Company’s intellectual property rights, including but not limited to, using, modifying, creating derivative works of, transferring (by sale, resale, license, sublicense, download or otherwise), reproducing, distributing, displaying or disclosing any of the contents of the Website, without prior written authorisation from the Company.

Remarks:

The Company makes no guarantee regarding the User’s behaviour and will not be held responsible in this regard. The User is individually and solely responsible for their actions, before the Company and third parties, for damages caused by inappropriate behaviour.

The Company reserves the right to block or eliminate the User’s access to the Website for the aforementioned actions, as well as any other that is contrary to good faith that harms the rights of third parties, or that infringes the laws and regulations applicable to the Website and/or the Company.

Moreover, the Company, in its sole discretion, may eliminate access to the Website for a User at any time without stating the reasons behind its decision.

Subscription plans, price and payment

So that the User can appreciate the value of our Website, we offer Users:

– an onboarding process explaining the most relevant features of our Website. The User may explore them with a limited quota of queries to the Website.

– To get full access to the functionalities, the User must purchase a subscription. The Website will display several subscription options from weekly to yearly subscriptions to cater to the diverse needs and preferences of the User.

The following subscription plans are currently offered:

Monthly Plan ($19.99): allows the Users/Customers to get full access to the functionalities. The “subscription fee” will be charged to the same payment method indicated by the Users/Customers when hiring this plan, on a monthly basis.
3 Month Plan ($39.99): allows the Users/Customers to get full access to the functionalities. The “subscription fee” will be charged to the same payment method indicated by the Users/Customers when hiring this plan, on a three month basis.
12 Month Plan ($59.99): Best savings for long-term benefits: allows the Users/Customers to get full access to the functionalities. The “subscription fee” will be charged to the same payment method indicated by the Users/Customers when hiring this plan, on a one year basis.

Remarks:

By subscribing to a plan, the User acknowledges and accepts the price and receipt of an automatic and recurring billing charge based on the chosen option.
The Company reserves the right to update the types, conditions and price of the subscription plans offered, at any time, depending on its business objectives, strategy and needs, without prior notice to Users. Changes will be effective when published on the Website.
If recurring billing cannot be processed correctly, the Company reserves the right to either interrupt and/or block the User’s access to the functionalities without previous notice. Therefore, the User shall ensure that its payment method is active and/or it has sufficient funds for charging the subscription price.

Unsubscribe

Users who wish to cancel the Services must do so expressly, to avoid being charged recurrences.

Canceling your subscription means that the automatic renewal will be disabled, but you will still have access to all your subscription features for the remaining time of your then-current period.

If you purchased a subscription or enabled free trial on our website, subscriptions are managed by you. You may cancel your subscription purchased on our Website by contacting us via email: support@aichatapp.ai or our “Contact Us” form available on your profile.

To avoid being charged for your next billing period, cancel your subscription at least 72 hours before your next billing date. Subscription fees are non-refundable.

Refund Policy

In addition to any refund rights available under applicable laws, you are eligible for a refund if you meet the criteria below.

Refund Window
Request your refund within 30 days of purchase and before your subscription expires.

How to Apply
You can request a refund by either submitting our online support form or emailing support@aichatapp.ai from the same address you used to make your purchase, including:

Your Order Number (from your confirmation email)
A brief explanation of why you’re requesting a refund

We will review your request and notify you by email within 72 hours of receipt.

If approved, your refund will be processed and credited to your original payment method within 10 days of approval.

Exclusions
Refunds will not be issued for the following:

Refund requests made over 30 days after the purchase
Subscriptions already expired
Subscription renewals or subsequent billing cycles
There is reasonable evidence suggesting fraudulent or abusive behavior
Change of mind
Disliking the product without evidence of technical issues that prevent its use

We are dedicated to providing the highest quality product on the market. If you are not completely satisfied with your purchase, we value your feedback as it helps us to continually enhance our offerings., and customers opting for that alternative will not be eligible for refunds hereunder.

Chargebacks / Disputes

If, at any time, you initiate a chargeback or otherwise reverse any payment of applicable subscription fees in your account, we may disable or terminate your account immediately at our sole discretion for the breach of your payment obligations hereunder. We reserve the right to dispute any chargeback received, including by providing the relevant financial institution with any information proving that the payment in question was authorized by the user responsible for such chargeback.

Merchant of Record

Please be informed that the payments made through the present website as well as applicable other recurring payments can be managed, indistinctly, for the following Merchants of Record:

Palatine Global Capital LLC, a private company with tax code 93-4044183 with registered office at 103 Century 21 Drive Suite 213 Jacksonville, FL 32216 (United States)
Tucantela SL, a private company with tax code B66672593 with registered office at Av. Josep Terradelles, 38, 08029 Barcelona (Spain)

All Merchants of Record may make and manage the collection of the total costs of the subscription plan chosen by the User and, when appropriate, will approve and issue refunds expressly requested by the Users with the support of their payment services providers.

Please note that the User’s payment information is transmitted directly, via a secure connection, to information systems of the payment services providers. Therefore, we do not have access to, nor store, the User’s complete payment card data. All our payment services providers have put in place the maximum measures to ensure the reliability and security of communications and interactions between the Users of the present website and their payment gateways.

Furthermore, the Company will issue an invoice for the charges made, when requested by the User. In this regard, The User expressly authorizes the Company to send the invoice in electronic format, although it is possible to indicate to our Customer Service if you wish to receive a paper invoice, in which case we will send it in this format to the postal address you will provide. Moreover, the User can contact both our merchant of records to request and obtain an invoice.

Please be informed that the Company reserves the right to collaborate with other third parties to collect the costs of the subscription plan.

Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our Service and all the elements contained within this Website, including but not limited to, all source code, databases, functionality, software, website designs, audio, video, texts, articles, descriptions, images, photographs and graphics, logos, sounds, videos (the “Content”), trademarks, service marks, brands, logos, interactive features or any other element, its structure and design, the selection and presentation of the content and elements included therein, and the software necessary for its operation, access and utilization are the property of the Company and/or the partners of the Company with whom we have submitted the corresponding licenses. This is made explicit via the copyright notice in the Website.

The download and use of the Website does not, under any circumstance, transfer to the User any Company’s intellectual property rights from the Website. The User is only granted access with a worldwide, limited, non-exclusive, non-assignable, non-sublicensable, revocable license to access the Services and download and use the Website solely for your personal, non-commercial use or internal business purpose. However, such a license does not give the User the right to the following activities (the “Prohibited Activities“):

Copy, reproduce, aggregate, republish, upload, post, distribute, publicly communicate or display, encode, translate, transmit, distribute, sell, license, transform or, in general, make use or exploit any of the protected elements of this Website for commercial purposes or not, without the Company’s prior written consent. Any of the aforementioned actions are expressly and totally forbidden and will cause the termination of the license granted to the User.
Use of the features and functionalities offered by the Website for purposes other than those outlined in these Terms of Service.
Insert and/or execute expressions, commands or codes that, directly or indirectly, interfere, manipulate and/or damage any element of this Website, especially its source code.
Transmit any material that may infringe the intellectual property rights of third parties.
Send unsolicited information and/or advertisements through the Website.

Notes:

The Company reserves all intellectual property rights that are not expressly indicated in these Terms of Service under current applicable laws and regulations.
The Company reserves the right to take all legal actions at our disposal if our intellectual property rights are infringed, including compensation for direct and indirect damages.

Limitation of Liability

The User acknowledges that the Website utilizes an Open AI license to provide its Services. The User acknowledges and agrees that the use of the Website and any outcomes or results obtained are solely the User’s responsibility.

To the maximum extent permitted by the applicable law, the Company shall not be liable for any direct or indirect, incidental, special, or consequential damages arising from the use or inability to use the Website. The Website and the Services are provided on an “as is” basis without any warranties, either expressly or implied in connection with the Services and your use thereof, including but not limited to, guarantees of fitness for a particular purpose; no warranties or representations about the accuracy or completeness of the Service’s content or the content of any websites or applications linked to the Services and we will assume no liability or responsibility for any errors, mistakes, or inaccuracies of content and materials.

The Company shall not assume any liability for the cases described below (by way of example but not limited to):

Modifications and interruptions

The Company reserves the right to change, modify or remove the contents of the Website at any time for any reason at its sole discretion, without prior notice. The Company also reserves the right to modify or discontinue all or part of the Services without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension or discontinuation of the Services.

The Company makes its best efforts to ensure the availability and safe usage of the Website. However, the use of the Website may be promptly interrupted by maintenance tasks and/or the upload of updates of its features and/or functionalities. Also, we cannot guarantee that the Website will be maintained without interruptions, delays, errors or omissions for reasons beyond our control, as well as for possible damages that may be caused by third parties through illegitimate intrusion beyond our control.

Neither the Company nor its partners, suppliers, employees or representatives will consequently be liable for any error or omission on the Website and/or any damage resulting from your access to and use of the Services, including any unauthorized access to or use of our secure servers or any errors in any content and materials as a result of the use of any content posted if the content and information provided by the Website is used by a User or a third party for unlawful purposes and/or to cause damage to third parties or the Company’s reputation, rights or legitimate interests.

Use of the License by the User

The Company will not assume any responsibility when/if/for (by way of example but not limited to):

The information and/or data entered by the User to enable the AI to create what the User requests.
The accuracy, reliability or continuous availability of the Website. The Users use the Website at their own risk and are responsible for evaluating the accuracy and usefulness of the information provided by the Website.
The User has caused damage, direct and/or indirect, to third parties by using the personal data of another person, or their own personal data when they are false, erroneous, outdated, inadequate or irrelevant.
The correct functioning of the Website at the time of usage for circumstances beyond the Company’s control.
The misuse or malfunction of the User’s devices used to access the Website, as it is the User’s responsibility to ensure the proper functioning and security of their devices.
The User breaches their commitments and/or any other provision set out in these Terms of Service.

Data Protection

We care about your privacy and security, and we want to ensure that you understand and agree to our Privacy and Cookie Policy.

By using this Website, you acknowledge and consent to the collection and processing of your personal data to provide the Services offered according to the content of this Terms and Conditions. The Company has implemented appropriate technical and organizational measures to guarantee the confidentiality and security of the User’s personal data. There is a risk of interception or unauthorized access to data transmitted through the Website. Therefore we advise you to exercise caution and discretion when sharing sensitive or confidential information.

Term and Termination

These legal terms shall remain in full force and effect while you use the Website Services. The Company reserves the right to, in its sole discretion and without notice or liability, deny access to and use of the Services (including blocking certain IP addresses), to any person without stating reasons.

Applicable law and jurisdiction

These Terms and Conditions shall be governed and construed in accordance with the laws of Spain. Any dispute arising out of these Terms and Conditions shall be subject to the exclusive jurisdiction of the competent courts of Barcelona, Spain.

The non-exercise by the Company of any right provided or derived from these Terms and Conditions shall not be construed under any circumstances as a waiver of those rights. The Company shall only waive its rights expressly and in writing, or by the statute of limitations, in accordance with the currently applicable law